Only certain products with a manufacturer's defect are entitled to a ONE-to-one exchange (subject to availability of stock) if:
a. The product has an actual 'Manufacturer's Defect'
b. The packaging and all its original content (including any software and manuals) is complete, in good and re-sellable condition
c. The product is accompanied with original receipt
d. Customer needs to email us within 7 days of the date of Invoice
*Please note that certain products such as: Projectors, Monitors, Software, Ipods, Notebooks, Printers and Consumables (eg Ink Cartrdiges or Toners) are not available for a One-to-One exchange and must be sent to the manufacturers' service centre for any warranty service.
For exchange or warranty purposes, customer needs to email to firstname.lastname@example.org include the following details in the email – Order No, Invoice No, Contact No, Product to exchange, Faulty Reason, Photo.
Kindly email us first before shipping anything back to us, so that we can provide you with complete return instructions.
All sales are considered final, no refund will be entitled.
JAYACOM INFORMATION warranty policy is in accordance with the terms and conditions of its respective suppliers.
JAYACOM INFORMATION will provide 1st year warranty(depend the product) service for delivery to (and from) the manaufacturer’s Service Centre.
All products with warranty period over one year can be sent by JAYACOM INFORMATION to (and from) the manufacturer’s Service Centre at the customer’s expense after 1st year from date of purchase.
All courier charges for sending and returning product for exchange or warranty purposes from customer will be borne by customer except if we send the wrong or defective product to you. In the event if the defective items are sent in after 1st year of warranty period, sending back the repaired item to customer will be at customer's expense.
However, customer in Klang Valley can also opt to walk-in to any of our outlets to request for exchange or warranty services. By visiting our outlets direct, it will be faster and easier as our technicians can test the product on the spot. Our outlets are located at -
Warranty Department contact number : +603-21450068
LG-IT-01 & 02, LG FLOOR Plaza Imbi, No28, Jalan Imbi, 55100 Kuala Lumpur, Malaysia
Tel : +603-2145 3558, +603-21459722
Fax : +603-2145 3672
3-IT-27, 3rd Floor, Plaza Low yat, Off Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia
Tel : +603-2141 6299
Fax : +603-2145 9299
3-IT-28, 3rd Floor, Plaza Low Yat, Off Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia
1-05, First Floor, Digital Mall, No2, Jalan 14/20, Sections 14, 46100 Petaling Jaya, Malaysia
Tel : +603-7956 6888
Fax : +603-7955 7988
LOT:1-02A, WANGSA WALK MALL, WANGSA AVENUE,NO.9, JALAN WANGSA PERDANA 1, BANDAR WANGSA MAJU, 53300 KUALA LUMPUR
Tel : +603-4142 0907
Fax: +603-4131 1109
LOT 3-01 TO 3-05, 3RD FLOOR, PLAZA ALAM SENTRAL, JALAN MAJLIS, SEKSYEN 14, 40000, SHAH ALAM, SELANGOR D.E
TEL : +603-5510 2098
LOT G41, GROUND FLOOR, ALAMANDA PUTRAJAYA SHOPPING CENTRE, JALAN ALAMANDA, PRECINCT 1, 62000 PUTRAJAYA, WILAYAH PERSEKUTUAN, MALAYSIA.
TEL: +603-8881 0882
FAX: +603-8861 8208
Lot NO.328 Level 3 Pelangi Mall , 80400 JOHOR BAHRU
Tel : +607-333 1193
Fax : +607-333 1198
LOT L3-40 and L3-41, LEVEL 3 KOMTAR, JALAN PULAU PINANG, 10000 PENANG, MALAYSIA.
AEON BANDARAYA MELAKA SHOPPING CENTRE
LOT S41, SECOND FLOOR, NO.2 JALAN LEGENDA, TAMAN LEGENDA, 75400 MELAKA, MALAYSIA